Refund of purchase

We do not offer refunds. Under Australian law, you are only entitled to a refund in specific circumstances such as where an item is significantly not as described or as per certain circumstances under our warranty section

Exchange of purchase

Please choose carefully as Autoelecoz.com.au does not normally accept return of goods where you have simply changed your mind.

You can return for refund or exchange a purchase when:

  • As per certain circumstances under our warranty section
  • Goods are supplied incorrectly*
  • Goods vary from their description*

*We must be notified within 2 days of receipt of goods that they are incorrectly supplied or described. These goods are to be returned unused. Please retain your invoice as proof of purchase. We will pay for the return shipping by e-mailing you a pre-paid return label via Australia post, which you will affix to the item and drop off at the post office to come back to us. In the case of a courier, we will authorize a pre-paid return in which case you need to deliver the item back to the closest Toll Ipec depot where the pre-paid return authority will be waiting. We cannot arrange a pick-up from your delivery address.

 

FREIGTH AND SHIPPING

Dispatch Details:

We dispatch within 2-4 working days of your cleared payment being received. As per the postage details in the description.
From our experience generally items arrive 3-5 working days for delivery to a capital city in any State , 4-7 working days for delivery to most large regional towns and 5-10 working days for delivery to other remote locations ( These delivery times are estimates only, and actual delivery times may vary.) During peak periods (Easter, Christmas, Victorian public holidays), the delivery may take longer. We cannot advise or specify a delivery date of time as this is not part of our contract arrangements with the carriers.

Deliveries generally must be signed for as per our listings, and anyone at the delivery address who receives the products shall be presumed by Autoelecoz to be authorised to receive the products. If you wish for your consignment to be left without a signature, please request this prior to dispatch. Ordinarily our courier will not leave an item without a signature unless it has been authorised beforehand by us. In doing so, you release Autoelecoz from any liability for delivery to the wrong address and relinquish your INR (item not received) rights.

Tracking your purchase:

All items are sent with tracking numbers. Unless indicated in the listing.

When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://auspost.com.au/track  and input your tracking number NOTE: The tracking number can take up to 24 hours to upload on to the Australia Post website . If we dispatch your order using one of our courier companies, you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

Shipping Costs:

The majority of items in our store are freight free, but please refer to each individual listing regarding the shipping costs.

Correct Address:

We use a linkage program that transfers what you have insert on shipping address field order directly to the shipping label. In an effort to maintain security of a delivery and to get your order underway as soon as possible make sure in your order that you have a CURRENT CONTACT PHONE NUMBER and that your DELIVERY ADDRESS DETAILS and your EMAIL ADDRESS DETAILS ARE CORRECT.

Shipping insurance:

Autoelecoz provides free shipping insurance on all consignments within Australia regardless of the size or carrier.  If your order arrives damaged in any way, contact us through our contact us page.

International Postage:

At this time, we are only able to ship items within Australia.

Non-delivery:

Due to circumstances beyond our control and or despite our best efforts, sometimes items are not delivered as and when intended for a host of reasons, including…

Nobody home – Where our courier is unable to obtain a signature and in the absence of authorisation to leave the item without a signature, the item will be returned to the courier’s local depot or post office.  You are invited to contact the depot via the phone number on the calling card to arrange redelivery or call into your local post office with your tracking number and I.D
Returns – After unsuccessful attempts to deliver a consignment, the courier or post office may return the item to us whereupon we will contact you for further instructions. The consignment will only be re-dispatched upon receipt of the appropriate second shipping charge.  In the event that the re-delivery charge remains unpaid for more than 30 days, your order will be deemed abandoned and may be offered for resale or otherwise disposed of without further notice. In this event, you release Autotelec.com.au from any liability whatsoever in respect of your purchase.

Abandoned goods:

If for any reason we are unable to dispatch items for which payment has been received for more than 30 days, the items will be deemed abandoned and we reserve the right to offer them for resale.  In this event, you agree that Autoelec.com.au is released from any liability whatsoever in respect of your purchase. Reasons whereby items will be deemed abandoned may include…

Where a street address has not been nominated during the checkout process and you have not informed us of a delivery address or change of address
Where legitimate additional shipping charges have not been paid by the purchaser despite our email request.
Where legitimate redelivery charges have not been paid by the purchaser despite our email request.
Where an item returned to us under warranty claim is found to have been damaged by human causes and legitimate redelivery charges have not been received for more than 30 days despite at least two email requests.